Terms & Conditions

Allergen Information
All products from Estera Balan Cakes Co. are handmade in a domestic kitchen where various allergens are present. While we take care in our processes, we do not recommend our cakes for anyone with severe allergies—especially to nuts.

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Please be aware that our cakes may contain or come into contact with the following common allergens:

GLUTEN (wheat), NUTS (including but not limited to almonds, hazelnuts, pistachios, peanuts), SESAME, DAIRY, EGGS, MILK, SOYA, SULPHITES.

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Cross-contamination is possible due to the nature of our kitchen environment. If you are ordering for someone else, please ensure they do not suffer from food allergies, as we cannot guarantee any product is 100% allergen-free.

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Cake Structure & Decorations
Multi-tiered cakes include internal supports (dowels) and cake boards, which must be removed before consumption.

Some designs may include non-edible decorative elements, such as floral picks, wire frames, or custom toppers. These items must be removed prior to serving.

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As every cake is handcrafted and decorated individually, variations may occur from the reference image provided. Color tones, placement of elements, and handmade decorations may differ slightly, but the overall design and theme will remain consistent.

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Collection & Transport Guidelines
Once a cake has left our premises, it becomes the customer’s responsibility. Estera Balan Cakes Co. cannot be held liable for any damage sustained during transportation after collection.

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Transport Recommendations:

Place the cake box on a flat surface, ideally in the boot (trunk) of the car.

If not possible, the passenger footwell (with the seat pushed back) is a good alternative.

Avoid placing cakes on seats, as the angle and movement can cause the cake to tip or decorations to dislodge.

For larger or taller cakes, ensure the parcel shelf is removed and use items like cushions or bags to stabilize the box in transit.

Drive carefully, especially around corners or over bumps.

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Cancellations & Refunds
Due to the custom nature of our work, orders with a collection date less than 6 weeks away are non-refundable and non-transferable. Each order is individually planned, with bespoke decorations and ingredients often purchased in advance.

We operate on a limited booking schedule, and securing your date may require us to decline other orders. Therefore, late cancellations result in a direct loss of business, and we cannot refund deposits or payments in such cases.

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Order Changes
If you need to make changes to your order, please get in touch as soon as possible via email at: esterabalancakes@gmail.com
Include your full name and collection date when reaching out.

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We will assess your request based on the notice given and the complexity of the design. While we do our best to accommodate changes, alterations are not guaranteed and may affect the final price or delivery schedule.

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Cancellations

In the rare event that we are unable to fulfill your order due to unforeseen circumstances, we will contact you promptly to discuss available alternatives. If the offered solution is not acceptable, a full refund will be issued.