.png)
Privacy policy
At Estera Balan Cakes Co., we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard the data you provide when using our services or visiting our website.
​
1. Information We Collect
We may collect and process the following types of personal data:
Name
Email address
Phone number
Delivery or collection details
Order information (including special requests or allergy notes)
Payment information (handled securely via third-party providers)
We only collect the data that is necessary to process your order, respond to your inquiries, or provide customer service.
​
2. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfill your cake orders
To communicate with you regarding your order or inquiry
To manage appointments, changes, and cancellations
To comply with legal and tax obligations
We do not use your information for marketing purposes unless you have explicitly opted in (e.g., through a newsletter subscription).
​
3. Data Sharing
We do not sell or share your personal information with third parties for marketing purposes. Your data may be shared with third-party service providers only when necessary to:
Process payments securely (e.g., card processors)
Deliver your order (if applicable)
These service providers are required to handle your data securely and in compliance with applicable privacy laws.
​
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, including for accounting and legal obligations. Typically, this means:
Order-related data may be kept for up to 7 years for tax/legal compliance.
Inquiry data may be deleted after 12 months if no order is placed.
​
5. Your Rights
Under data protection laws, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (where legally possible)
Object to or restrict certain uses of your data
Withdraw consent where it was previously given
To exercise any of these rights, please contact us at esterabalancakes@gmail.com.
​
6. Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no system can guarantee 100% security.
​
7. Cookies
Our website may use cookies to improve functionality and user experience. You will be notified if cookies are in use and given a choice to accept or decline them, where applicable.
​
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Continued use of our website or services indicates your agreement to the updated policy.
​
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Estera Balan Cakes Co.
Email: esterabalancakes@gmail.com
Last updated: June 30, 2025